# Support & Contact
Need help with ShiftTrak? We’re here to assist!
## 📧 Contact Us
Email: tjxlabs@gmail.com Developer: TJXLABS Location: Australia 🇦🇺
Response Time: We typically respond within 24-48 hours
## 🐛 Report a Bug
Found a bug or issue? Here’s how to report it:
## 💡 Feature Requests
Have an idea for a new feature? We’d love to hear it!
Email us at tjxlabs@gmail.com with your suggestion.
## ❓ Frequently Asked Questions
### General
Q: Is ShiftTrak free? A: Yes! ShiftTrak has free core features. PRO features (PDF export, custom themes, advanced analytics) are available through a one-time purchase.
Q: Is my data safe? A: Absolutely. All your data is stored locally on your device. We never upload your shifts or earnings to the cloud.
Q: Do I need to create an account? A: No! ShiftTrak requires no sign-up, no email, no account.
Q: Will my data be backed up? A: No. Since all data is stored locally, you should export your data regularly as CSV/PDF backups. We’re working on backup/restore features for future updates.
### Features
Q: How do I export my shifts? A: PDF and CSV export are PRO features. Go to Analytics > Export to generate reports.
Q: Can I track multiple jobs? A: Yes! Create multiple wage presets for different employers or pay rates.
Q: How accurate are the tax calculations? A: Tax estimates use 2024-2025 Australian tax brackets. They’re estimates only - consult a tax professional for accuracy.
Q: Can I attach photos to shifts? A: Yes! Tap the camera icon when adding/editing a shift to attach receipts or rosters.
### PRO Features
Q: How do I unlock PRO features? A: Early adopters (users who install during the promotional period) get lifetime PRO access at a discounted rate. The upgrade prompt will appear in the app.
Q: What if I uninstall the app? A: Your PRO status is tied to your device. If you uninstall, you may need to re-purchase. (Cloud sync coming soon!)
Q: Can I get a refund? A: Refunds are handled through Google Play Store. Contact us if you have issues.
### Technical
Q: What Android version do I need? A: Android 5.0 (API 21) or higher.
Q: Is there an iOS version? A: Not yet, but it’s on our roadmap!
Q: Why can’t I see my shifts? A: Check your date filters in the Analytics screen. Make sure you’re viewing the correct date range.
Q: The app crashed. What should I do? A: Crash reports are sent automatically. Restart the app and email us if the problem persists.
## 📱 App Information
Current Version: 1.1.0 (Build 2) Platform: Android 5.0+ Size: ~25 MB
## 🔗 Links
## 📊 Coming Soon
We’re working on:
Thank you for using ShiftTrak! 🎉
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